Frequently asked questions

Bikes ship in a box and need to be assembled before the first ride. It is packed and dispatched within 3–4 business days, and delivery usually takes 3–4 weeks. Made-to-order and custom bikes (custom colours or upgrades) can take 6–12 weeks.

Delivery is free worldwide, including import duties and fees. There is nothing extra to pay on delivery.

Use the Track my order page with your order reference (in your confirmation email) and the email you ordered with. When your bike is dispatched we also email you the courier and tracking number.

No. Bikes ship in a box and need to be assembled before the first ride. Before your first ride, have a competent person, ideally a bicycle mechanic, assemble it and check the adjustment, brakes, bolts and tyre pressure.

Yes, within 14 days of delivery if it is unused, unridden and in its original condition and packaging. Contact sales@biketwitter.com first. You pay the return shipping; we refund the purchase price once we have received and checked it.

Please inspect the carton on delivery and report visible transport damage to us within 7 days of delivery, with photos. Faulty or damaged goods are repaired, replaced or refunded as required by the Australian Consumer Law, at our cost.

12 months from delivery on the frame, motor, battery and electronics, against defects in materials and workmanship. Wear items (tyres, brake pads, chains and similar) and damage from misuse, accidents or modification are not covered. This is in addition to your rights under the Australian Consumer Law.

To ride on public roads and paths, an e-bike must generally be limited to 250W continuous power with pedal assistance only, cutting out at 25 km/h. Choose the 250W power limit option for road use. The 750W motor upgrade is for off-road use on private land only and must not be ridden on public roads or paths.

Depending on the bike: 50mm flat or wavy carbon rims for road and gravel bikes with alloy rims, and on e-bikes with the Bafang M430 or M560 motor, a 750W motor upgrade (off-road only) or the 250W power limit for road use.

By card, Apple Pay or Google Pay where available, all through our secure Stripe checkout. Prices are in Australian dollars and Twitter Bikes is not registered for GST.

Email sales@biketwitter.com or use the form on our Contact page.